The eSCM-SP provides IT-enabled sourcing service providers a framework to improve their capability to deliver consistently high quality services and aids them in establishing, managing and continually improving relationships with clients.
The intent of the eSCM is to present service providers with a set of best practices that help them effectively manage sourcing relationships, and it presents clients with a way to evaluate and compare service provider's capabilities. This intent is achieved by focusing on the critical organizational attributes for organizational management, people, business operations, technology and knowledge management, and their applicability to the sourcing process.
The eSCM Practices cover the entire sourcing life-cycle, including:
activities leading to the formation of sourcing relationships
service design and deployment (transition) activities
the delivery and enhancements of sourced services
the transitioning of sourced services back to the client or another provider at contract completion.
http://itsqc.cs.cmu.edu/default.aspx?currentDDState=escmForSP&m=usingTheModel&EntryUID=6126c59d-3f04-4975-bf02-d7b40ebf448b
Saturday, June 23, 2007
implementing eSCM
List of companies certified to eSCM
Q. How many companies have been certified using eSCM-SP?
The information regarding issued certifications is publicly available on the ITsqc Web site.
This information describes the organizations certified, their locations and services covered by the certification.
The first certificate was awarded by the ITsqc Certification Board on October 31, 2003, to LG CNS, LG*Net Network Service Center, Seoul, Republic of Korea. This certificate was presented in ceremonies at LG CNS Headquarters in Seoul on November 7, 2003.
The second certificate was awarded on January 19, 2004 to LG CNS Infrastructure Service Center, Incheon and Seoul, Republic of Korea. This organization later renewed its certification at Capability Level 4.
List of certified organizations
http://itsqc.cs.cmu.edu/default.aspx?currentDDState=escmForSP&m=usingTheModel&EntryUID=e31995ca-102e-43ae-aa11-ba5bbbaa5dda
Saturday, August 05, 2006
eSCM: all you wanted to know about eSCM
Satyam, as a founding partner of the consortium, has supported Carnegie Mellon University, Pittsburgh USA, to develop the eSourcing Capability Model eSCM. Other members of the eSCM consortium at Carnegie Mellon include Accenture, IBM Global Services, EDS and STQC, Government of India.
The eSCM provides guidance to IT-enabled sourcing (ITES) service providers (includes BPO and IT service providers) to improve their capability to deliver high-quality services consistently. The eSCM model and its evaluation methods enable service providers to establish, manage, and continually improve sourcing relationships with clients.
http://www.domain-b.com/companies/companies_s/satyam_computers/20031111_certification.html
Go here
http://itsqc.cmu.edu/
http://itsqc.cmu.edu/downloads .
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